Billing FAQ

Common Billing Questions

Q. What time period does my monthly bill cover?

A. Monthly bills cover from the 1st to the last day of the month. Bills are sent out 15 days in advance.

Q. When is my bill mailed?

A. Your bill is sent out the 15th of every month, or the next closest business day in event of weekends or holidays.

Q. When is my bill due?

A. All payments are due the first of every month. Late fees are applied if we do not receive payment by the 12th.

Q. What forms of payment does Summit Digital accept?

A. You may pay through the mail by check or money order, or you may choose to pay with a Visa or Mastercard over the phone or via our customer portal. You may also choose to sign up for auto-pay by credit card in our Customer Portal Here. For ACH auto-pay from your bank use this form: Bank Auto-Pay

Q. Who can I contact with questions about my bill?

A. You may reach our billing department by dialing 231-825-2500 and selecting Option 3.

Q. I have a complaint about my service that isn't being resolved, what can I do?

A. You can contact us to file a complaint.

To file a complaint in writing, mail it to:
Summit Digital
Attention: Customer Complaint
PO Box 465
Portland, MI  48875
All complaints must be addressed first with Summit Digital for resolution.  If no resolution can be made with Summit Digital after 90 days, you may contact the Michigan Public Service Commission.  1-800-292-9555 or