Billing Faq
Frequently Asked Questions?
Monthly bills cover from the 1st to the last day of the month. Bills are sent out 15 days in advance.
Your bill is sent out the 15th of every month, or the next closest business day in event of weekends or holidays.
All payments are due the first of every month. Late fees are applied if we do not receive payment by the 12th.
You may pay through the mail by check or money order, or you may choose to pay with a Visa, Mastercard, Discover, or American Express card over the phone or via our customer portal. You may also choose to sign up for auto-pay by credit card in our Customer Portal Here. For ACH auto-pay from your bank use this form: Bank Auto-Pay
You may reach our billing department by dialing 231-825-2500 and selecting Option 3.
You can contact us to file a complaint.
To file a complaint in writing, mail it to:
Summit Digital
Attention: Customer Complaint
PO Box 465
Portland, MI 48875
All complaints must be addressed first with Summit Digital for resolution. If no resolution can be made with Summit Digital after 90 days, you may contact the Michigan Public Service Commission. 1-800-292-9555 or www.michigan.gov/mpsc